Return Policy

Medics Mobility will accept returns at the customer's expense within 30 days of the customer receiving the product.

Items must meet the following conditions for returns:

• Products must be in original packaging
• There must be no sign of use such as scratches, marks, tears or use on the tires
• All parts and accessories must be included and in original packaging

What is not elegible for return?

• Items that are not in original packaging
• Bathroom Safety Equipment - for hygienic reasons
• Mattresses / Pillows / Bedding
• Special Order Items - products that are not in-stock and have to be ordered under customer's request
• Lift Chairs
• Wheelchairs
• Custom Wheelchairs
• Cushions
• Braces
• Cold Therapy Systems
• Power Wheelchairs
• Mobility Scooters
• Home Hospital Beds
• Parts

*In extenuating circumstances, we will charge a 35% re-stocking fee for returned devices IF approved by management.